Frequently asked questions
Are the dresses identical to the photos?
Yes. We work exclusively with European-standard ateliers that create exactly what is shown. Each dress is handmade using the same materials and techniques visible in our images.
Can I request modifications?
Yes. Please contact us via WhatsApp before placing your order to discuss the changes you would like. Our ateliers can adjust the lining opacity, sleeves, neckline, train length and much more. Please note that modified items are non-refundable.
How long does dress making take?
Production takes between 1.5 and 4 months, depending on the brand and the complexity of the dress. Rush orders may be possible — please contact our concierge service to discuss your request.
How does the bundle discount work?
When you add accessories to your dress order, you automatically receive a discount on the added items: 3% for 1 additional item, 5% for 2, 7% for 3, and 10% for 4 or more additional items.
What is the delivery time after production?
Once your dress has been completed in our ateliers, your order is shipped with a secure tracked carrier (Nova Poshta, DPD or DHL). Estimated delivery takes 7 to 14 business days . You will receive a tracking number as soon as your parcel leaves the atelier so you can follow its journey to your home.
What is your returns policy?
Standard-size, unmodified ready-to-wear dresses may be returned within 14 days of delivery in their original condition, under the EU right of withdrawal. Made-to-measure and modified pieces are non-refundable in accordance with Article 16 of European Directive 2011/83/EU.